u/Insomnium_111

Just wondering, I've got an app out not and got the .app for it. However, for those of you making multiple apps, do you get a domain for each one or just use a main one? How many domains do you have?

I spent years working in software support, and one problem kept showing up everywhere: small teams usually do not struggle because they do not care about customers. They struggle because support starts taking over the entire day.

You launch a product, get a few customers, and suddenly you are answering the same questions repeatedly, searching through old emails for context, updating help articles, and replying late at night instead of improving the product.

Most support platforms felt either too expensive for a small SaaS or too focused on letting AI reply automatically without enough oversight.

So I built AppsResolve.

It brings email support, a customizable website widget, and a knowledge base into one place. AI uses the company’s documentation and previous tickets to draft responses, but a person can review and edit everything before it is sent.

The goal is not to replace customer support. It is to help a solo founder or small team respond faster without losing the human judgment that customers still need.

It is still early, and I am looking for honest feedback from founders who currently handle support themselves.

Would you trust AI to draft your customer replies if nothing was sent without your approval?

I spent years working in software support, and one problem kept showing up everywhere: small teams usually do not struggle because they do not care about customers. They struggle because support starts taking over the entire day.

You launch a product, get a few customers, and suddenly you are answering the same questions repeatedly, searching through old emails for context, updating help articles, and replying late at night instead of improving the product.

Most support platforms felt either too expensive for a small SaaS or too focused on letting AI reply automatically without enough oversight.

So I built AppsResolve.

It brings email support, a customizable website widget, and a knowledge base into one place. AI uses the company’s documentation and previous tickets to draft responses, but a person can review and edit everything before it is sent.

The goal is not to replace customer support. It is to help a solo founder or small team respond faster without losing the human judgment that customers still need.

It is still early, and I am looking for honest feedback from founders who currently handle support themselves.

Would you trust AI to draft your customer replies if nothing was sent without your approval?

I spent years working in software support, and one problem kept showing up everywhere: small teams usually do not struggle because they do not care about customers. They struggle because support starts taking over the entire day.

You launch a product, get a few customers, and suddenly you are answering the same questions repeatedly, searching through old emails for context, updating help articles, and replying late at night instead of improving the product.

Most support platforms felt either too expensive for a small SaaS or too focused on letting AI reply automatically without enough oversight.

So I built AppsResolve.

It brings email support, a customizable website widget, and a knowledge base into one place. AI uses the company’s documentation and previous tickets to draft responses, but a person can review and edit everything before it is sent.

The goal is not to replace customer support. It is to help a solo founder or small team respond faster without losing the human judgment that customers still need.

It is still early, and I am looking for honest feedback from founders who currently handle support themselves.

Would you trust AI to draft your customer replies if nothing was sent without your approval?

I spent years working in software support, and one problem kept showing up everywhere: small teams usually do not struggle because they do not care about customers. They struggle because support starts taking over the entire day.

You launch a product, get a few customers, and suddenly you are answering the same questions repeatedly, searching through old emails for context, updating help articles, and replying late at night instead of improving the product.

Most support platforms felt either too expensive for a small SaaS or too focused on letting AI reply automatically without enough oversight.

So I built AppsResolve.

It brings email support, a customizable website widget, and a knowledge base into one place. AI uses the company’s documentation and previous tickets to draft responses, but a person can review and edit everything before it is sent.

The goal is not to replace customer support. It is to help a solo founder or small team respond faster without losing the human judgment that customers still need.

It is still early, and I am looking for honest feedback from founders who currently handle support themselves.

Would you trust AI to draft your customer replies if nothing was sent without your approval?

I spent years working in software support, and one problem kept showing up everywhere: small teams usually do not struggle because they do not care about customers. They struggle because support starts taking over the entire day.

You launch a product, get a few customers, and suddenly you are answering the same questions repeatedly, searching through old emails for context, updating help articles, and replying late at night instead of improving the product.

Most support platforms felt either too expensive for a small SaaS or too focused on letting AI reply automatically without enough oversight.

So I built AppsResolve.

It brings email support, a customizable website widget, and a knowledge base into one place. AI uses the company’s documentation and previous tickets to draft responses, but a person can review and edit everything before it is sent.

The goal is not to replace customer support. It is to help a solo founder or small team respond faster without losing the human judgment that customers still need.

It is still early, and I am looking for honest feedback from founders who currently handle support themselves.

Would you trust AI to draft your customer replies if nothing was sent without your approval?

I’ve spent years working in software support, and one thing kept coming up: most repetitive tickets already had an answer somewhere.

It might be in the knowledge base, product documentation, an old ticket, or a message from someone on the team. The problem was finding the right information quickly, adapting it to the customer, and knowing when a human needed to step in.

That is what led me to build AppsResolve.

The idea is simple: incoming support emails and website messages are checked against the company’s documentation first. AI prepares a draft, but a human reviews, edits, and approves it before anything reaches the customer.

I did not want to build another fully automated bot that gives generic answers or confidently responds when the documentation is incomplete. The goal is to help small support teams move faster while keeping control over quality, tone, and escalations.

The same knowledge base can also power customer-facing answers in the support widget. When a useful answer is missing, the team can turn an approved response into a new knowledge base article so future drafts improve.

I’m still learning how different teams handle this. For those working in support, what part of AI-assisted support has been most useful, and where has it caused the most problems?

Hi,

I’m the developer of PawProof, an iPhone app for keeping your pets’ records and care details organized in one place.

PawProof Plus is completely free for one month. After that, it renews for $4.99/month unless canceled.

Plus includes:

• Smart Scan for vaccine cards and vet documents
• Unlimited pets and document storage
• Vaccine, medication, and vet visit records
• Reminders for boosters, medications, preventatives, and appointments
• PDF health summaries for vets, boarding, sitters, and emergencies
• Emergency details including medications, allergies, contacts, and microchip information

Offer details:

• First month: Free
• After the free month: $4.99/month
• New subscribers only
• Cancel anytime through your Apple subscriptions
• The regular free tier remains available without subscribing

Download:
https://apps.apple.com/us/app/pawproof-app/id6775067128

I’ll be around to answer questions and would appreciate any honest feedback.