Returned damaged car and Carvana will not pay back loan
Does anyone have any legal advice?
- Carvana sold me a car with undisclosed preexisting front end damage (radar sensor broken).
- $6k repair diagnosis sent to them from warranty approved dealership inspection, ran out of time, returned the car.
- They picked up the car last Friday and took it back. No communication about refunding the $42,000 loan to Bank of America.
- Last Saturday night, one day after pickup, they resold the damaged car. Admitted they knew of the damage yesterday. Car still shows as "Purchase in Progress" to a new, unsuspecting buyer.
- Fighting with them for a week to get my money back ($42k needs to be returned to Bank of America). They say all the documentation "disappeared" and they "don't know what's going on."
- Tonight at 7pm they tell me I have to contact Bank of America to "recall" the loan. I already called Bank of America twice this past week and they say Carvana has to obtain a refund amount from them and just send the money back.
Where can I file complaints against them with the state/federal? How can I pursue legal action?
Thank you.