AppleCareOne coverage keeps being denied
I bought apple care one on Monday and tried adding my MacBook and iPhone.
Originally, neither worked, both diagnostics were bad. Then I did a startup diagnostic and my MacBook was eventually added.
My iPhone 17 pro keeps getting an issue. It’s in perfect condition, but the self diagnostic says that there is a front camera sensor issue.
Apple has done remote diagnostics and confirms there is no issue, and so has an authorised service provider I went to who also sent me an email (which I then sent to Apple) confirming there is no diagnostic issue.
Despite this, they refuse to add my phone to AppleCare. Everyone keeps escalating and then telling me “we will contact you tomorrow” (they never do, so I have to call back and get a new support person).
I also asked today for them to just give me a repair option because clearly something is wrong if they refuse to add my phone to insurance and refuse to service my device because there is NOTHING WRONG!!
Wtf am I meant to do at this point??