Booking.com has f’ed me out of 2 separate refunds
1st one was for a no show taxi ride from the airport (in a foreign country after a 12 hour flight so that was nice) that happened at the end of May. 3 separate CS chats all saying my refund would show up in 48 hours and it never has.
2nd one was a flight in Asia. Airline cancelled the flight yet booking.com still shows the flight happening as normal and still hasn’t given me my money back. Same thing, 2 CS chats both saying 48 hours and nothing.
How are they allowed to stay in business?