u/_CaptainAmerica__

TLDR: Landlord said before making a list of eligible candidates, they want to make sure they all have the "right documents" and enough income, and are asking for an ID card, employment contract, and payslips for this, before anything official happens. It feels very suspicious despite the viewing and everything appearing legit. Basically what do I do.

Went to a viewing for a room in a shared house(not student housing though, all working residents). It was a (seemingly at least) legit listing on Pararius, with registration possible.

So, I sent an email expressing my interest after the viewing. The next email the landlord immediately asked for my employment contract, copy of ID card, etc. I thought that was only needed after it was 100% sure you are getting the room.

I've send another email asking to clarify that, i.e they already made a selection of candidates and are establishing the contract with me. Currently awaiting that response but I'm currently much less hopeful.

I met (some) of the other residents, and it all looked legit. I just think it's odd to already be asked for my documents without even knowing if I'm still being considered for tenancy.

I work customer support for one of doordash's overseas buddies, exact same business model. I know not every agent is the same, but, I've worked retail as a floor employee for and always try to side with the worker. And also that usually is just actually the case.

Like today. Customer ordered to wrong address. Okay, can happen. But after explaining we can't refund for that reason, they swear up and down those neighbors aren't home. Spent 20-30 minutes checking all sorts of sources to see if order was indeed delivered to (fake numbers) nr10 instead of nr12. Everything pointed towards yes, it was delivered at nr.10 because that's what the customers info says.

So, I send that to both the customer and our refund department. Higher ups say to "just refund". When asked why, because I just spent 30 minutes doing all that, when I could've been doing literally anything else more productive because you were gonna refund it anyway, it was just "well everyone can make mistakes you know" even though there's so much clear evidence that states the order was physically handed over to another person at nr.10.

I know this subreddit mostly meant for dashers but goddamn the support line can be rough too. Still rather have them write an angry email than harass dasher in person, but, still. Also, I barely even care that much that doordash is now 50,- poorer due to that refund, they have pretty much infinite money anyway. It's just that now this customer will not learn anything and probably repeat this instance, but has learned that by being rude on the support line you can get anything you want, and also that driver's score is probably affected now too because someone can't read.

Anyway uh just needed to get that out because this case actually pissed me off because wtf did I do all that work for then. Simultaneously feel free to clown on support/upper management just don't resort to personal attacks pls.

Packing my bags tonight, and somewhere in the upcoming week(s) I'll just be going to work one day and never come back... thing is, I'm scared what happens after that.

For one, I can't change my phone number(yet) because I won't have a permanent residence for a while to sign a contract(I'm currently on my mom's plan still), and just blocking them won't do much since there's still plenty ways to reach a blocked person.

Second, what if they report me missing, the police drags me back home, and now things are even worse because my family is mad. I know you could call the non-emergency police line beforehand, but that costs money and who says they'll abide by anything you ask.

My biggest worry is that legal address issue... like I actually work a decent corporate job, where they don't like to look the other way for things like becoming homeless. But if I lose my job, I also won't be able to afford a bed in like a dorm hotel. And because of my chronic pain, I can't do any physical jobs like retail or warehousing.

It's like, I'm 99% sure I'm gonna do it, I'm packing my bags this weeks and probably leaving before the end of the month, and just stay at a motel/dorm hotel until I can get a permanent residence, however long that may be. But I'm just so worried about my permanent address that's needed for everything, and it in what ways my family can still go after me, since this will no doubt piss them off even more.

To preface, this isn't about people getting horrible reckless debt with them. Yes that's a growing issue too, especially with more BNPL methods becoming available that do no financial checks whatsoever, but that's not what this is about. This is about people still not grasping the difference between a credit card(or klarna), and a debit card. Especially in the case of returns/refunds.

Like, if you use a debit card, you spend your own money immediately. When you then return/refund something, we pay it back to you the same way you'd receive money on your account from anyone else.

And people assume credit cards work the same way but they really don't. Mostly because when you pay for something, you aren't spending your own money immediately, but the bank's money that you then pay back to them at the end of the month. Because you didn't spend your own money, but the bank's, your refund will essentially be sent to the bank, who then makes sure it won't count towards your bill, resulting in your charge being removed from your account. I literally don't know how to explain that any easier and plainer, but so many people just do not get that. And the same goes for any other BNPL methods like Klarna.

Like I deadass have this conversation almost every damn week.
"I haven't received my refund yet"
"sorry to hear that, when did you return something for a refund, and what payment method did you use?"
"two weeks ago, I used my credit card"
"alright, I just looked up your payment*, and it was indeed refunded, but instead of showing as a separate transaction, your credit card company just cancelled your transaction and as such you won't get billed for it"
"but it's not showing anywhere I get money back"
"that's because your refund is a separate transaction in this case, but rather the transaction was removed from your card, and as such you won't have to pay any money for it"
"that's not true"
"It is, and if you need further assistance on it, I advise you to call your credit card company as they can show you with more insight that your transaction was cancelled and you won't get charged"
"Look I just need my money back. I tried to be nice about it, but now I have to file a small claims court because you guys don't want to refund me"
"sure, go do that. Next!"

Like, what are you even going to sue for(if they were actually considering it and not just bluffing). A bill that never got sent? A transaction that isn't even on your statement anymore?

Like if people actually understood how things worked, that would save A LOT of time on the customer support line.

*also I know more regular registers can't do this, but I work in post-purchase customer service, and we do get access to this kind of information

"I'm sorry, we can't do that because it's against our terms of services" "I'm never shopping here again, so I'm not a customer anymore. Your terms and conditions to not apply to me" Ma'am that is NOT how that works.

"I got this voucher from you guys, could you exchange it for cash or transfer it to my bank account" "sorry, that's not possible". "but I'm closing my membership* with you guys, you legally have to refund all my vouchers into money" No law says anything like that, and still no.

"I still haven't received my refund" "Oh I'm sorry, when was your money refunded" "yesterday" "I'm sorry it's taking longer than you were expecting, but it can in fact take up to 5 business days because of the time the banks need to process it" "I'm a loyal customer, why do I need to wait so long!" Again because that's the bank's jurisdiction, not ours.

Or, alternatively,

"I see you paid with a BNPL service(like klarna, creditcard, etc), so instead of refunding you as a separate transaction, your payment processor just made it so you won't be sent a bill to pay it, effectively making it so there was indeed no money taken from you" "but when why do I not see the refund you gave me" ARE YOU EVEN LISTENING. If you don't understand capture payments, you shouldn't be using credit cards or bnpl.

It's just really, I can explain it to you, but I can't understand it for you. You can lead a horse to water but you can't make him drink. It just sucks because my customer satisfaction ratings are in the gutter because of stuff like this, while all my other stats are great. But people will straight up rate 1/5 because "employee took too long looking up my purchase in the system" or "I have to wait several days for my refund when I need the money now" like...

*EDIT: completely forgot to add the asterik but it's not a membership like costco, but rather an optional premium service we offer for like extra discounts and a few other perks

I get that there's a certain, idea around customer service. With chats/emails, you're talking to a bot, per phone you have to wait forever. However, I've seen an influx in mail of companies like Incogni or deleteme asking to delete accounts, data, or unsubscribe them from emails/subscriptions on a customers behalf.

Thing is, they could've done that entirely for free themselves. But instead, they're so scared of the word "chatbot" or "go to your settings", that they'd rather pay 9.99,- for a company to send a PDF* on their behalf to do the exact same thing which again, you could've done for free, in the app or sent us an email to do it for you within 30 days.

Like with free things, like deleting your account or no longer wanting to receive emails, it makes the least sense. It's as simple as toggling your settings, or deleting your account through your settings. We do have a paid subscription that people chose, but it's less than 9,99,-... so you're paying more, to get rid of something you already don't want to pay anymore, except that extra charge was completely unnecessary. You could've cancelled your own subscription instantly, or sent us directly an email to do it for you.

Even worse, is if you end up providing the wrong information to that middle man company(for example, mixing up the email addresses you used), we literally can't do anything for you, we can't reach out to you to ask the correct information, and ironically, that company that sent us the request, is completely unreachable themselves.

Meanwhile, if you sent us directly an email or message, we could've been like "hey we don't see any account/registered with this information, could you check spelling or see if you've used other email addresses" and could've gone from there. Now, there's nothing we can do for you, and these poor suckers will probably end up coughing up another 9,99,- to these companies to send another pdf because "those big corporations are out to get you, they're really persistent, but if you give us money, we'll do it for you" and will make it out as if we're purposefully trying to not let them delete their account or cancel their subscription.... But we cannot delete or unsubscribe you, if we don't have your account information. Moreover, if we were really that much out to get you and steal your money, there wouldn't be big bold buttons in the app to either delete your account, or unsubscribe in case you have a paid subscription.

*Feeling the need to add this, it's not even like that middle man company does anything. You have to create the PDF yourself by filling in your information in the blank slots in their template, THEN you pay them 9.99,- to send an automated email to whatever company you're trying to reach.

This post turned out a lot longer than expected, I'm quite beat up from work today but especially this, I just cannot wrap my head around any of this. Like oh I feel like this company is scamming me, let's pay more money to another scammer to get rid of this scam. Wonder if at one point it becomes a self-eating snake where people are paying data deletion/unsubscribe company, to be deleted/unsubscribed from other delete/unsubcription companies.

I just needed to get this out. I'm both mad at these scammers taking money from potentially elderly or vulnerable people without the technological know-how to do these things otherwise, but I'm also mad at otherwise completely sound of mind people who are just so afraid of customer service because of the stories, they feel the need to send these companies after us, even though we would've just as much, if not more honored your request if you contacted us directly by yourself.

I've seen similar statements before, but I only found out today how true is really is.

I handle customer support live chats/emails, typically after people made their purchase and long left the store, or in things regarding online orders. Usually, these people tend not be too happy. Sometimes justified, other time not. Even if it's sometimes justified, it's incredibly hard to help somebody who just keeps screaming(or, caps typing I suppose) about how angry they are and want this fixed NOW, but whenever you try and ask something like "what purchase did you make, and when" or like any details to help them out, instead of answering they just go on a further tirade about how we're a shit company that doesn't care about it's customers and doesn't want to help.

I consider myself lucky this all goes through a screen now instead of face to face, even if it's still rough sometimes. But today things got a little too close to home. Literally. I don't wanna repeat exactly what was said(difficult to translate anyway), but it was literally exactly how my mom would talk to me. That's not a positive. And I know in some ways it's easier to type a nasty message than to say it out loud to someone, but still. I feel like you just have to be a certain type of person to even think of saying such things. Like it's okay to be upset or angry when things don't go how they usually go, but we literally can't do anything to help you if you just scream going on about how angry you are and we're doing nothing to help you... when you're not responding to any questions we need to ask in order to help you. Like that goes for every single customer but in this case things just hit a little closer than they should have and I lowk had a 1000 yard stare for a second there.

This is about both things that are clearly stated, and things that are in the company's general terms and conditions, often found on their website. And it doesn't matter because nobody reads either. This doesn't mean they suddenly don't apply though.

Like, for things that are non-refundable, for certain sales, people just do not read. And then they get mad. And what's worse than telling them they're wrong, is explaining why they're wrong, because you can't get through to them.

But what I hate most of all, and why it lead to me making this post, is that people will literally poke you in the chest and go "now don't try and be right, because you are not, learn to listen to your customers".

Also just a side note, but it is always the brokest people that pull this shit, or mcmansion dwellers, who are typically also broke but through means of creditcard debt and loans. Like you're not being slick striking through your "remaining balance" after showing us your bank statement as proof of purchase. And especially not when you're threatening with a police report or even a lawyer because we "robbed you of your last money and are now literally starving your autistic disabled war hero veteran doctor baby"(you can't afford to miss 30 bucks until it bounces back in 5 days, but you can afford a lawyer?).

Anyway despite what customers claim, I don't think a multi-billion(some trillion) dollar businesses are going out of business because Sarah from east-jefferson county in oaksvilleshire left a 1 star review because her bananas developed brown spots too quickly and was "literally endangering her health" by not refunding them.

I'm currently working the national support line together with only 1 other coworker during a national holiday(I'm not in the US). And holy fuck I just need to vent. For context I worked retail for 5 years, due to physical issues I now work customer support for a food delivery company but I feel like it's similar enough.

Anyway, I just can't do it with these people anymore. Everyday it's just the most entitled, dense characters imaginable. Like it's bad enough that we have people like demanding entire orders for free, insanely high compensation vouchers, or other ridiculous request. The only thing worse, is having to explain to them that's not possible.

I've thought about going (back) to college to get a degree and hopefully get some function that doesn't face customers directly, but, I'm not sure that's possible between working full-time, neurodivergency, and financial costs. And jobs that don't face customers without a degree are nearly non-existent beyond warehouse jobs, which I can't do because of aforementioned physical issues(chronic inflammation).

I just needed to vent about this. If I started getting into the specifics, this post would be way too long. It sucks because I actually really like my coworkers and manager/boss, which is important in a job. But I can't wait to get out of here and start a non-customer facing role.