Kudos to TBC’s customer service team
It’s easy to complain about things and I’ve been known to do that but it’s also easy to give credit where credit is due.
I recently purchased another pair of Captain boots but this time in one of the R&R leathers. I promptly received the boots but had a small quality issue with them.
I reached out to TBC’s customer service and received a very professional and courteous reply within a few hours asking if I would mind sending them a few pictures but that they had already set-up a replacement pair to be shipped to me. I sent them the pictures, printed the prepaid UPS label they sent me and had them on the UPS truck the next day. Within two days, I had my new pair of boots delivered and they are perfect.
It’s nice to spend money with a company that actually gives a damn and stands behind their product. I haven’t had such good luck with Redwing. My thank you goes out to TBC’s customer service team and to TBC for standing behind their products and taking care of customers. Soon I’ll be back for my third pair of boots based off the price, quality and customer service.
I’m not a paid shill, just a very happy customer and wanted to acknowledge my feelings about TBC.