Non communicative
Ordered reta from a domestic source and after a few days with no response other than a receipt for payment I started looking for them on different testing lab websites.
I found a failed test under their name and sent them an email asking if they were going to be able to fulfill the order. They apologized for the lack of communication and said they just got the results back on a fresh batch and they will express ship to me at no extra charge.
My concern now is did they really have a new batch tested or just shop around to get one cleared or are they going to still send me the failed batch.
So many reasons not to trust the coa. This is my first time and I do see posts from people that say they don't pay for their own tests, but even though it adds a lot of money to the overall cost it's got to be worth the wait.