How should I handle being reported to upper management over something that didn’t happen?
I work retail and sometimes have to work alone. When we’re alone, we are allowed to lock the store briefly to take our lunch or grab food, so closing the store for my break itself was not against policy.
A few days ago, I was locking the store to take my lunch when a customer walked up and complained about me locking the door. I told apologized and told her that unfortunately I’m on lunch. My boyfriend was outside with me because we were going next door to get food.
The customer later complained to another location. That store called me, and I explained that I was working alone, taking my lunch, and that the person with me was my boyfriend, not another employee. I guess the customer was upset because she assumed my boyfriend was another employee and that we were just deciding to both go on break at the same time and close the store.
Today my manager told me the situation had been escalated to upper management as though I had locked my boyfriend inside the store with me during business hours while I took my break. That never happened. He was outside while I locked up, and we immediately walked next door.
What bothers me is that the other location never asked whether he was inside. It seems like that detail was assumed and then passed along as fact.
My manager heard my explanation, and now I’m expecting someone above her to speak with me. I know the actual situation is pretty straightforward, but I’m still anxious about being questioned over something I didn’t do.
How would you approach that conversation? Should I just calmly explain the timeline and correct the inaccurate information, or should I also point out that I’m uncomfortable with an assumption being reported as fact? I don’t want to sound defensive, but I also don’t want an incorrect version of events attached to me. I haven’t heard anything from the DM yet so it kind of feels like I’m just anxiously waiting to be interrogated, and I wish there was something I could possibly do to expedite the process since in my opinion it’s a very simple misunderstanding.