How do you handle a client who causes you to second guess doing your job?
I’m dealing with a client dynamic I’m curious how others handle.
I’m proactive and tend to get in front of issues before they become problems. Lately, I’ve noticed that when I do that with one client, I sometimes get responses that are curt, corrective or condescending, even when what I’m doing is intended to protect the client and the project.
I don’t want to overreact to someone’s communication style. But I also don’t want to get to the point where I hesitate to use my judgment because I’m anticipating how the client might respond.
For those who have dealt with this, how do you keep doing your job confidently without becoming defensive or letting the client’s tone change how you operate?