Hey guys, I figured out what the issue they discovered during mainentance is
I don't want to get too technical with this but let's just say I popped open the BIOS for the game and looked inside. Turns out the issue is that in the code they just use one name for each character in the game. So for an example Motoha Arai is just "Motoha" in the code. Well now they added "Makoto" but that accidentally deleted the old "Makoto" who was in the code.
So good news is they probably know this is the problem now.
Bad news is Makoto Niijima has been deleted from the game and they're now scrambling to quickly add in Tails from Sonic to replace her with as an apology.