u/ansyhrrian

Wet grids mock my soul
DE sludge coats everything
Yet clear blue water

Hello,

I’ve been a Verizon customer for over 20 years and currently have 10 devices on our account, including six phones, two watches and an internet gateway. I’m attaching my billing and payment history for context. I've spent over $9K with Verizon since August of 2024.

On June 6, I was promised a $50 loyalty credit through Verizon chat. The specific issue that has spurred this email is that the process of interacting with you CS team is it keeps following the same thing again and again: Verizon tells me the discount has been applied, my projected bill actually drops, and then several days later it disappears or gets rejected somewhere behind the scenes. Why? How?

I’m literally on the phone with Verizon again as I write this, 45 minutes into a call after easily 2 hours in chats prior to this since June 6th, 2026. As of this very moment, the CS rep has “approved” $20 of the $50 as an instant credit (for one month), but are trying to get me off the phone without applying the other $30 because the supervisor is “in a meeting.” I’ve told them I’m staying on the call until the remaining $30 instant credit that was already promised is actually applied.

I’m not asking Verizon to give me something I was never offered. Either I qualify for these loyalty discounts or I don’t. Just tell me which one it is. And follow through!

We have two phones coming up for replacement in about four months and two more roughly a year from now, so this is also becoming a pretty natural point to decide whether we keep committing devices to Verizon or move the account somewhere else. I’d rather stay after 20 years, but moving six lines is honestly less painful than having to repeatedly fight to keep discounts Verizon already told me I had - times now and counting.

With extreme frustration,

Ansyhrrian