u/dolphinmachine

INSANE that you can still pre order this.

I noticed I was going to be charged $100 from "Google Payment Corp", and I couldn't figure out what the charge was for. So I hit up support chat. "Victoria" tells me the charge is for Nest Aware, and tells me to cancel my Nest Aware subscription. I already explained to her that it's not listed. Then she tells me it's 'renamed; as Google Home Premium. But I can't cancel that either, since it's included in my Google One membership. Then she tells me she can connect me with the Google One team so they can cancel Home Premium. So I get connected with 'Harikala' who tries (and fails) to explain that I have a trial for Google One Ai Pro, and once it's up I'll be charged the $100. That is the membership that includes the Home Premium which includes Nest Aware. It's alllll packaged in this one thing. Instead of explaining that, he tells me I can remove the Nest Aware "add-on". Which is BS, you have to downgrade to a different plan. I ended up figuring this out myself and just rage quitting the chat.