Why can't I swap out my sim (To esim) via desktop?
Bit of an issue I've been dealing with for over a month now. Since T-mobile service agents over the phone and Tforce can't figure it out. Back earlier last month, I was able to access my sim settings on my android phone within the Tlife app. I'm not sure what T-Mobile did on their end to change anything, but now I can't access settings within the app itself to change out my physical sim to esim due to "We can't verify your device" error.
Is there a way for an agent to bypass this or that I can use self service options via the Desktop website? I have direct access to my account, I can log in successfully with my main device that has T-mobile service on it. But, I can't access the sim settings within the app.