Shopify TikTok app connected my shop to the wrong TikTok account
I’m setting up TikTok Shop through the TikTok sales channel on Shopify and I’m completely lost.
During setup, I logged into my existing TikTok account and connected everything. I expected my shop to be linked to that account, but somehow a completely new TikTok profile was created and connected instead.
The new account has the Shop tab and appears to be linked to my TikTok Shop. My actual TikTok account doesn’t.
I tried unlinking the account and reconnecting through Shopify, but it keeps linking back to the newly created profile.
Has anyone experienced Shopify/TikTok creating a separate TikTok account during setup? How do I revert this and do it correctly?